Say It Right the First Time by Loretta A. Malandro

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Master the communication skills that allow great leaders to produce extraordinary results.

Language creates reality. "Say It Right the First Time reveals the key underlying communication principles that inspire people to perform at the highest levels. It puts you in command of the new language of leadership and provides the communication skills needed to motivate people, move up the career ladder, and handle difficult situations with aplomb.

This comprehensive guide features proven techniques and strategies for raising the bar on accountability, getting your point across, and inspiring others to do the impossible. You'll gain valuable insights into the emotional impact of words and how to use these "emotional triggers" to connect with others. You'll also discover more than 200 power words and phrases that you can use to become a highly effective leader. Armed with these words and the knowledge of how to use them, you willBecome an exceptional leader, manager, and coach Inspire others to excellence Respond effectively to difficult people and unexpected confrontations Avoid "killer words" that derail initiative and teamwork Learn how to harness your power to produce high-impact results

Complete with a battery of worksheets and self-tests for assessing your communication skills and tracking your progress, "Say It Right the First Time puts you on the fast track for powerful communication and unprecedented results.